Account & Data Deletion Request

You can request deletion of your GatherSafe account and associated personal data at any time. This page explains what happens when you submit a request, what data is deleted, what is retained and why, and how long the process takes.

How to Request Deletion

Send a deletion request by email to info@gathersafeapp.com. To help us process your request quickly and verify ownership of the account, please include:

• The email address associated with your GatherSafe account.
• Your display name and the name of your organization, if known.
• A brief statement confirming that you are the owner of the account.

What Gets Deleted

Once we verify your request, we permanently delete the following from our systems:

• Your account profile (email, display name, phone number, hashed password).
• Your group memberships and role assignments.
• Your push notification tokens (Apple, Google, Expo).
• Your stored device identifiers and biometric-unlock preferences.
• Your location history captured by the Service.
• Your incident reports and any photos you uploaded, unless retention is required by law or by an active investigation initiated before your deletion request.
• Diagnostic logs and crash reports linked to your account.

What May Be Retained, and Why

Some data is retained for limited purposes, even after account deletion:

• Messages you sent to a group: messages remain visible to other members of that group as part of their copy of the conversation. Your sender record is anonymized rather than deleted, because removing the message entirely would break the integrity of other members’ conversation history.
• Push-to-talk recordings: if your organization has PTT recording enabled, audio you transmitted remains in the organization’s recording archive subject to that organization’s retention policy. Contact your organization administrator to delete recordings.
• Billing records: records of subscription transactions are retained as required by tax and accounting law, typically for seven years.
• Security and abuse logs: a minimal log of authentication events and abuse signals is retained for up to 90 days for security and fraud-prevention purposes.
• Information our service providers retain: Stripe and similar providers may retain transaction or device records under their own retention rules. We instruct our processors to delete data on request, but the timing is governed by their systems.

Organization-Owned Data

GatherSafe is built for organization-managed accounts. Some data is owned by the organization rather than by you individually. This includes the organization name, campus configuration, group structure, alert history, incident reports filed by other members, and PTT recordings stored under the organization’s plan. Deleting your individual account does not delete that data. If you are an organization administrator and want to delete your entire organization’s data, indicate that clearly in your request and confirm your administrator role.

Timeline

We acknowledge deletion requests within 3 business days and complete deletion within 30 days of verifying your request. If we need additional time to comply (for example, when retention is required by law or by an open investigation), we will explain the delay and the legal basis for it.

Verifying Your Request

To prevent unauthorized deletion, we verify that the request comes from the account owner. In most cases this means we send a confirmation email to the address on file and require you to reply from that address. If you no longer have access to that email account, contact us and we will work with you to find another verification method.

Cancelling Your Subscription

Submitting a deletion request does not automatically cancel any active subscription billed through Apple App Store or Google Play. To stop future charges, please cancel your subscription separately:

• iOS: Settings → Apple ID → Subscriptions → GatherSafe → Cancel Subscription.
• Android: Google Play Store → Subscriptions → GatherSafe → Cancel Subscription.

Contact

For questions about this process or to follow up on an existing request:

See also our Privacy Policy for the full description of how we collect, use, and retain personal data.